At bg99, gaming is all about entertainment. We want you to enjoy every moment — but within healthy limits. That's why we offer powerful tools and full support to help you play responsibly.
bg99's Responsible Gaming Commitment
Responsible gaming means enjoying gaming consciously and in a controlled way — where entertainment always comes first and losses of money or time never impact your life. bg99 wants every player to maintain their mental and financial wellbeing while they play.
Online gaming and betting have grown hugely popular in Bangladesh — but the risk of addiction is real. Research shows that players who set clear personal rules tend to enjoy gaming for much longer, and with far greater peace of mind. At bg99, responsible gaming isn't an obligation — it's simply a way to keep your life on track.
Bg99's responsible gaming policy is entirely user-centered. Your choices, your limits — everything stays in your hands. We simply provide the tools and information you need.
Gaming is fine when it's fun. The problem starts when it shifts from enjoyment to compulsion.
Gaming addiction rarely appears overnight — it builds gradually. That's why staying aware of your own behavior matters. Watch out for the warning signs below.
| Signs | Level | What to Do |
|---|---|---|
| Spending over budget | Warning | Set Your Deposit Limit |
| Chasing losses by playing repeatedly | Risky | Take a break or self-exclude |
| Spending less time with family or work | Warning | Set a time limit |
| Lying about gaming | Risky | Get Support |
| Gaming with borrowed money | Risky | Close Account Immediately |
| Feeling restless when not playing | Warning | Seek expert advice |
If you notice any of the signs above, don't wait — contact the bg99 support team. We don't judge; we're here to help.
The most effective approach to responsible gaming is setting clear personal rules before you start. Before playing on bg99, ask yourself the following questions and write down your answers.
Decide in advance how much BDT you are comfortable spending on gaming daily, weekly, and monthly. Make sure this amount never affects your essential living expenses or savings. You can set these limits directly from your account settings on bg99.
Decide how long you will game each day. Research suggests that sessions exceeding 1-2 hours a day can increase stress. bg99's reminder feature will send you an alert once your chosen time is up.
Never play when you're angry, upset, or under the influence of alcohol. Your judgment is impaired in these states, and the risk of overspending increases. Ask yourself — am I actually playing for fun right now?
Bg99 is strictly for users aged 18 and above. We enforce a rigorous KYC verification process to ensure no minors are registered on our platform.
If you have children or teenagers at home and you use bg99, please take the following steps:
Opening an account on behalf of a minor, or helping a minor access gaming, is strictly prohibited. This constitutes a violation of bg99's terms and conditions and may result in legal liability.
If you or someone you know is struggling to control their gaming, please reach out to us.
* This is a sample index. Please assess your own situation honestly.
Self-Check
Answer these questions honestly. If most of your answers are yes, consider reaching out for help.
Have you ever spent beyond your set budget and regretted it afterward?
After a loss, have you placed larger bets to try to win it back?
Have family members or friends expressed concern about your gaming habits?
Have you tried to cut back on gaming but found you couldn't?
Have you skipped work, studies, or family responsibilities to game?
Have you borrowed money or sold assets to fund your gaming?
Do you feel restless, irritable, or anxious when you're not gaming?
Have you hidden from family how much time or money you are spending on gaming?
If you answered "Yes" to 3 or more questions, please speak with our support team. We are here to help, without judgment.
Protection Tools
Bg99 provides all these tools completely free of charge to keep your gaming experience safe and enjoyable.
Set your own maximum deposit amount for daily, weekly, and monthly periods. Once set, limits take effect immediately, and any increase requires a 24-hour waiting period.
Set a maximum duration for each gaming session. Once the time is up, bg99 will automatically log you out.
At regular intervals, bg99 will remind you how long you have been playing and how much you have spent. Stay aware.
Temporarily suspend your account for anywhere from 1 day to 6 weeks. You will not be able to log in during this period — take the time to rest.
You can exclude yourself from bg99 for anywhere from 6 months to permanently. Once this option is activated, the account cannot be reopened.
View a full breakdown of your gaming history, spending, and time. Being aware of your own habits is the first step toward change.
How to Get Started
Using bg99's responsible gaming tools is straightforward. You can complete your protection setup in just a few minutes from Account Settings.
Log in to your bg99 account and click the profile icon in the top-right corner.
Go to "Responsible Gaming" under "Account Settings" — all tools are available there in one place.
Set deposit limits, session time limits, and reminders. Customize them to suit your needs.
Save your settings. Changes take effect immediately. Contact support if you need any assistance.
Review your activity report once a month and update your limits as needed.
FAQ