Legal documents

bg99 Privacy Policy

Bg99 takes the protection of your personal information very seriously. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 1, 2026

Your data is secure: bg99 never sells your personal information to any third party. Your privacy is a trust we take seriously.

1 Introduction & Scope

Bg99 (referred to herein as "we" or "the platform") is a trusted online gaming and Sports Betting platform. This Privacy Policy explains what information is collected from you when you use the bg99 website or app, how that information is used, and how it is kept secure.

By using any bg99 service, you are considered to have accepted the terms set out in this Privacy Policy. Please read this policy carefully before using the platform.

This Privacy Policy applies to all bg99 services — including the website, mobile app, Live Casino, Sports Betting, bingo, game lobby, and VIP program.

This policy has been developed in accordance with international data protection laws and the guidelines of the General Data Protection Regulation (GDPR).


2 What information we collect

Bg99 collects certain necessary information to provide you with the best experience. This information is gathered in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

Directly Provided Information

  • Full name and date of birth (for age verification)
  • Email address & mobile number
  • Residential Address & Country
  • National ID or passport number (for KYC verification)
  • Payment Details (bKash/Nagad Account Number)
  • Support team conversation records

Automatically Collected Information

  • IP address & device information
  • Browser Type & Operating System
  • Time spent viewing each page on the site
  • Login Time & Session Information
  • Information Collected via Cookies & Tracking Technologies
  • Transaction History & Betting Activity
Data Type Purpose Mandatory?
Name & Contact Information Account creation & communication Yes
Identity Documents KYC & age verification Yes for Withdrawal
Payment Information Deposits & Withdrawals Yes
Device & IP Information Security & Fraud Prevention Automatic
Cookie Information Experience improvement Optional

3 Purpose of Data Use

Bg99 uses your information only for specific, legitimate purposes. We never use your data unnecessarily or share it with any third party without your consent.

Primary Use

  • Account management: To keep your registration, login, and profile details accurate and up to date.
  • Identity Verification (KYC): To verify age and identity in compliance with international anti-money laundering regulations.
  • Payment Processing: To securely process deposit and withdrawal transactions.
  • Customer Support: To address your questions and resolve any issues you may have.
  • Security Assurance: To detect fraud, multiple accounts, and suspicious activity.

Secondary Use

  • To offer you personalised bonuses and promotions based on your preferences.
  • To run analytics that help improve the platform experience.
  • To prepare mandatory reports for regulatory authorities.
  • To ensure responsible gaming tools function correctly.

bg99's commitment: Your information is used only for the purposes stated above. Your data is never shared with any third party for marketing or advertising.


4 Cookies & Tracking Policy

Bg99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser that remember your preferences and session information.

Types of cookies we use

  • Essential cookies: Used to maintain active login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your language, location, and preferences.
  • Analytics Cookies: Used to understand page popularity — this can be turned off.
  • Marketing Cookies: To show you relevant ads based on your preferences — this is entirely optional.

You can manage or delete cookies at any time through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.


5 Data Sharing & Disclosure

Bg99 does not sell your personal information to any third party. However, limited data may be shared with certain trusted parties in specific circumstances.

When Your Information May Be Shared

  • Payment Processor: Only the payment details needed to complete transactions via bKash, Nagad, or Rocket.
  • KYC verification service: Identity document details shared with authorized third parties to complete identity verification.
  • Legal obligations: By court order, government directive, or regulatory authority request.
  • Security Investigations: To relevant authorities in connection with fraud or money laundering investigations.
  • Business Transfers: In the event of a change in bg99's ownership — you will be notified in advance.

Important: Your information will never be shared for any reason beyond those listed above. We are committed to protecting your privacy.


6 Data Security Measures

Bg99 uses industry-leading technology and practices to protect your information. Our security measures are reviewed and updated on a regular basis.

Technical Safeguards

  • For all data transfers 256-bit SSL/TLS Encryption Is used.
  • Stored Data with AES-256 encryption Secured.
  • Payment Information PCI DSS Operates in accordance with established standards.
  • To detect suspicious access AI-powered firewall Remains active.
  • Two-factor authentication (2FA) is available as an optional security feature.

Organizational Safeguards

  • Only authorized personnel are permitted to access personal data.
  • All staff are trained and bound by contract on data protection obligations.
  • Regular security audits and vulnerability assessments are conducted.
  • In the event of a data breach, affected individuals will be notified within 72 hours.

bg99's security infrastructure operates in compliance with the international ISO 27001 information security standard.


7 Your privacy rights

Bg99 believes you have full rights over your own data. Your rights are detailed below.

  • Right of Access: You may request to know what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: In certain situations, you may request that your data be deleted.
  • Right to Restrict Processing: In certain circumstances, you may request that the use of your data be restricted.
  • Data Portability: You may request a copy of your data in a common, portable format.
  • Right to object: You may opt out of marketing communications or certain data processing activities.

To exercise any of the rights listed above [email protected]-. We will try to respond within 30 days.

If certain data must be retained due to legal obligations, a deletion request may not be fully fulfilled. In such cases, you will be informed in detail.


8 Data Retention Period

Bg99 does not retain your data longer than necessary. Retention periods are determined based on the type of information and the purpose for which it was collected.

Data Type Retention Period Reason
Account information 5 years after account closure Legal obligations
Transaction Records 7 Years Financial regulatory compliance
KYC documents 5 Years AML regulations
Logs & Security Information 2 Years Fraud Prevention
Marketing Preferences Until you opt out User Preferences

Once the designated retention period ends, data is securely and permanently deleted or anonymized.


9 Child Protection Policy

Bg99 is strictly intended for individuals aged 18 and above. We do not knowingly collect information from minors.

If a minor has accidentally registered on bg99, a parent or legal guardian may contact our support team. Any such account will be closed immediately and all associated data will be deleted.

A note for parents: If you suspect your child is using bg99, please contact us immediately. We will act promptly.


10 Policy Changes & Updates

Bg99 reserves the right to update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

You will be notified of significant changes via your registered email or through a platform notification. Continued use of bg99 after any changes takes effect will be considered acceptance of the updated policy.

It is advisable to check this page regularly. If you have any questions, [email protected]- to get in touch.


Privacy Policy — FAQs

No, bg99 never sells your personal data to any third party. Data is used only on a limited basis for payment processing, KYC verification, or legal compliance purposes.

Due to legal obligations, certain information must be retained for a set period even after an account is closed. Once that period expires, all data is permanently deleted.

bg99 does not directly store your full payment details. Payment transactions are processed through secure third-party payment gateways in accordance with PCI DSS standards.

Yes. Every marketing email includes an unsubscribe link at the bottom. You can also manage your marketing preferences directly from your account notification settings.

In some cases, data may be transferred to other countries when working with international service providers. In such cases, equivalent data protection standards are maintained and international data transfer regulations are followed.

Yes. In the event of a data breach that may affect your information, you will be notified with full details to your registered email within 72 hours.

To protect your information Our commitment

End-to-End Encryption

Every data exchange on bg99 is protected by 256-bit SSL encryption, ensuring no third party can intercept your information in transit.

Secure KYC Verification

Your ID information is processed through authorised verification services and stored with the highest level of security.

Your Data Is Never Sold

Bg99 does not sell or rent your data to any advertisers or third parties. Your data is used solely to serve you.

Your rights are protected

Bg99 gives you the right to view, correct, and delete your data — you can submit a request at any time through a straightforward process.

Cookie Controls Are in Your Hands

Bg99 gives you the option to disable non-essential cookies. Only essential cookies are active by default.

Immediate Breach Notification

If any unusual activity is detected, bg99 will notify you right away. Keeping your account secure is our responsibility.

A Safe & Trusted Platform

Play Safe bg99-at

Your privacy is protected, your data is secure — join bg99 now and enjoy gaming in a trusted environment.

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